Patients

• Identification (driver’s license)
• Insurance cards
• List of medications, allergies, and medical history
• The shoes you wear the most, especially athletic shoes and any shoe inserts you have.
• Referrals and previous medical records (if applicable)
• Disk of x-rays or other imaging taken elsewhere (if applicable)
• For any kind of injury, bring also any fracture boots, surgical shoes, braces, or crutches you already have. 

• Usually no – the need for a referral is dependent on your insurance carrier or by other payers like the Veteran’s Administration Choice Program or Indian Health Services.  
• The VA and IHS usually require pre-authorization for your visit, so you may need a referral to start that process. 
• If you’re not sure – call our office and our Insurance Specialist will help you find out what you need. 

• Yes!  Most insurance carriers are covering virtual visits during the COVID-19 pandemic, even for new patients. 
• You will need a computer or phone with a camera and a reliable internet connection.
• If you are scheduled for a virtual visit, go to https://doxy.me/drdeithloff a few minutes before your appointment time.  Follow the prompts to “check-in” to our virtual waiting room. 
• If you need an appointment, call the office at 505-395-9575 and ask to schedule a virtual visit.  For best results, please provide an email address to which we can send you the link for your visit. 

• This varies by your insurance coverage, but once we have all your insurance information, our Insurance Specialist will find out how much common in-office procedures and visits will cost before you even arrive for your appointment, so you won’t be surprised when you get a bill. 
• Co-pay for specialty offices, like ours, may be different than the co-pay to see your primary doctor – check with your insurance carrier or ask our Insurance Specialist for more details.  The co-pay is due at the time of service. 
• See “Simplified General Benefits” for more information. 
• No insurance?  No problem!  We also offer cash pay services for those without insurance. 

• No, you don’t need an appointment if you already know what you want or need.  However, if you’d like for one of our medical assistants to assist you, you can skip the doctor’s visit and just schedule with them!

• Powerstep orthotics/inserts
• Bunion guards
• Toe spacers
• Toe sleeves
• Budin splints
• Crest pads
• Felt offloading pads
• and more!

If you leave a message for the on-call doctors, please include your name, birthdate, and a return phone number for us to call.

If there are still concerns after you speak with them, they will coordinate the charges with your provider until it gets straightened out.

To pay your bill, you can also click on this link (it’s the same one as you should see on your statement): https://patient.inboxhealth.com/guestLogin?enterpriseId=1825

Alternatively, if providing at least 2 business days notice, you can also email us at [email protected].

As a courtesy to our staff and to other patients trying to schedule an appointment, we request a 24-hour notice for any cancelations and failure to do so may result in a cancellation fee.

We don’t want you to have any surprises when it comes to your bill. Just ask!

See also “How much does it cost to see a specialist?”

Nail and callus care services are covered by most insurance plans if you have diabetes, rheumatoid arthritis, or other qualifying systemic disease AND a lack of sensation or blood flow in your feet. At your visit, we can assess your risk factors. We perform this “at risk care” to prevent infections or amputations.

If you don’t qualify for nail care, but would still like our help, we also offer a “medical pedicure” option for $50. This is a cash pay service not covered by insurance.

If you had your x-rays taken elsewhere, please contact the medical records department where you obtained x-rays and bring a disk with you to your appointment. We’ll usually save the images and then return your disk to you.